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TWSC Hosting - EMail Trouble Shooting
Make
sure your user name and password is all lowercase.
Make sure you have created
the email address in your CPanel.
Change the user name to the
full email address.
Example: username@domainname.com
Still not working?
Change
your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed
in your welcome email.
Are you able to receive emails but not send?
If you
can receive mail but aren't able to send this means one thing...
Your internet provider is blocking you from using anyone's outgoing
mail servers but their own. Many major ISP's are blocking outgoing emails. The reason they
do this is to prevent you from using their internet connection for spamming purposes. You
will still be able to send emails, but only by using your ISP'S outgoing mail server.
Every ISP's outgoing mail address is different, but for the most part they will be
mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail
server would look like this: mail.aol.com If mail.yourisp.com does not work and you are
still unable to send emails, you will need to call your internet service provider to find
out what their outgoing mail server is.
We also have exim running on port 26 for this very reason. A possible
work around is to change your outgoing mail to port 26.
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